PRIVACY POLICY

INTRODUCTION

Dr Ilvana Psychology and Neurotherapy prioritizes the protection of your privacy and the confidentiality of your data. This policy outlines our commitment to ​safeguarding your information in compliance with Australian privacy laws, including relevant state regulations on personal information management. You can trust that if ​we request personal information, it will be used strictly in accordance with this Privacy Policy.


PERSONAL INFORMATION COLLECTED

We only gather personal information when it is knowingly and willingly provided. This includes:

  • When scheduling appointments through the client portal
  • Information you supply by completing forms sent by us
  • Details you share when contacting us via our website, email, or text messages
  • Information about your visits to our website and the resources you access


USE OF PERSONAL INFORMATION

Dr Ilvana Psychology and Neurotherapy may utilize your personal information to:

  • Process payments and issue statements or invoices
  • Supply information you have requested regarding our products or services
  • Share necessary information with other medical, allied health, legal, or third parties as appropriate or required by law


CONFIDENTIALITY

All information shared with Dr Ilvana Psychology and Neurotherapy will be kept confidential unless:

  1. Non-disclosure would result in serious and imminent risk of harm to you or another individual (including cases mandated by reporting laws)
  2. You have given prior consent
  3. The information is required by a court order

In exceptional situations, personal information may be disclosed if we believe it is necessary to identify, contact, or pursue legal action against anyone violating our rights, ​property, or clients.


CHILD AND ADOLESCENT CLIENTS

At Dr Ilvana Psychology and Neurotherapy, we take special care to protect the privacy of children and adolescents in accordance with applicable laws. For clients aged 12 ​and above, personal information is collected only with the explicit consent of a parent or legal guardian. We ensure that the data of minors is handled with the utmost ​confidentiality and is used solely for purposes directly related to the provision of psychological services. Additionally, we engage in open communication with parents or ​guardians to keep them informed while respecting the young client’s right to privacy and autonomy as appropriate for their age and maturity level.


SECURING DATA AND ACCESS TO INFORMATION

Given the inherent risks of transmitting information over the internet, we cannot guarantee absolute security for data sent electronically. As such, the transmission of such ​data is at your own risk. Dr Ilvana Psychology and Neurotherapy employs reasonable technical and organizational measures to protect your information from loss, ​misuse, or unauthorized alteration. All personal data provided by you will be stored on secure servers.


DATA BREACH PROTOCOL

In the unlikely event of a data breach, we will take immediate steps to investigate the incident and mitigate any potential harm. We will notify affected individuals and ​relevant authorities promptly, as required by law. Our response will include an assessment of the breach, efforts to contain and rectify the situation, and measures to ​prevent future incidents.


CONTACT

If you have any questions about our privacy policy or how Dr Ilvana Psychology and Neurotherapy uses your personal information, please reach out to us at ​ilvanadzafic@gmail.com


YOUR CONSENT

By engaging with Dr Ilvana Psychology and Neurotherapy, you agree to the collection and use of your information as described in this policy. Any updates or changes to ​this policy will be posted on this page to keep you informed about how we handle your information and under what conditions it may be disclosed.